RECEPTIONIST/WAITRESS


Bedfordshire, Royaume-Uni


Luxurious Hotel seeks an experienced Receptionist/Bar Staff to join the team who will be responsible for serving customers in a friendly, timely and efficient manner resulting in the highest level of guest satisfaction.
Responsibilities:
  • Maintain the checking-in/out of guests
  • Ensure efficient record keeping of guest details and hotel data
  • Answer inquires and converse through email and phone sufficiently
  • Serve Alcoholic/Non-Alcoholic beverages in conjunction with licensing regulations for residents and non-residents, safeguarding patrons
  • Ensure knowledge of menus and all products
  • Ensure Food and Beverage orders are of a consistently high standard and delivered in a timely manner
  • Maintain safe, secure and clean bar and stations by following and enforcing standards and procedures
  • Communicate effectively with other departments
  • Follow correct reporting procedures if faces with guest complaint/issue
  • Assist in training service personnel according to standards
To successfully fill this role, you should maintain the attitude, skills and values that follow:
  • Positive attitude and self-motivated
  • Excellent communication and organisational skills, attention to details
  • Professional appearance and excellent grooming standards
  • Prior experience in Food & Beverage Department and knowledge of the appropriate table setting, service ware and menu items (preferred)
  • Prior experience in cash handling
  • Ability to work on feet for an extended period of time
  • Ability to work on your own and within a team
  • Flexible schedule required, working mornings and late nights, weekends and bank holidays
  • Fluent English Is a must, as is eligibility to work and live in the UK
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